Refund and Returns Policy

Refund and Returns Policy

We want you to be happy with your purchase from Home Art Studio. This policy explains how we handle returns, refunds and issues with your order.
This policy complies with Australian Consumer Law.

1. Change of mind

We do not offer returns, exchanges or refunds for change-of-mind purchases.
Please review product descriptions, measurements and images carefully before placing your order.
If you are unsure whether an item will suit your space, feel free to contact us before purchasing.

2. Damaged or faulty items

If your item arrives damaged, defective or not as described, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the damage or fault

After assessing the issue, and in line with Australian Consumer Law, we may provide:

  • A replacement
  • A repair
  • A refund

If the item is confirmed to be faulty or damaged, we will cover reasonable return shipping costs or provide a prepaid return label (where required).

3. Incorrect item received

If you receive an item different from what you ordered, please contact us within 7 days of delivery with photos.
We will arrange for the correct item to be sent, or provide another appropriate remedy.

4. Conditions of return (where a return is required)

For approved returns (faulty, damaged or incorrect items):

  • Items must be returned with all original packaging and in the same condition as received
  • Items must not be used, installed or altered
  • Returns must follow the instructions we provide
  • Unauthorised returns may not be accepted

5. How to request a return

Contact us via our Contact page or email: info@homeartstudio.com.au

Please include:

  • Your order number
  • The item(s) involved
  • Description of the issue
  • Photos (if applicable)

We will reply with the next steps and return instructions if a return is required.

6. Refunds

Once a returned item (if required) is received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed back to your original payment method.
Processing times may vary depending on your bank or payment provider.

If you believe there has been an error with your refund or assessment, please contact us and we will review it promptly.